Join our Team: Head of Operations

Salary Details: From £55,000
Town/City: Peterborough
Vacancy Type: Permanent

Overview

• Take overall responsibility for the management and leadership of Registered Homes with Ofsted, The Beeches UK as Head of Operations, reporting directly to the Director of Operations, Rebecca Ouellani.
• Promote high standards of care in line with our regulatory bodies as Head of Operations.
• Lead and manage Managers and resources to ensure high standards of service are achieved within the homes, exceeding regulatory standards.
• Register as the Responsible Individual with Ofsted for operational homes and new homes within Peterborough area.
• Develop and implement Ofsted registration for chosen/selected properties.
• Lead the planning, development, and delivery of effective, efficient, and sustainable services across Peterborough regions, realising our strategic aims and ensuring the maximum positive impact on young people, stakeholders, and related parties where applicable.
• Become fully knowledgeable and cognisant of ClearCare, the company’s system for the management of children’s social care settings which is designed to ease the process of creating and storing essential records. To ensure ClearCare and Linguix (AI-based writing assistant for team to correct all reports and ensure emails are error-free) are used effectively in all aspects.
• Establish and maintain professional relationships with external agencies, and other professionals associated with the young people and company.
• Monitor, coach, support, and motivate all Registered Managers to enable them to reach their full potential.
• Safeguard the health, wellbeing, and safety of all employees and young people within our care, creating a consistent approach across the organisation, and responding to all escalated safeguarding concerns in a timely manner.
• Ensure that a high level of service is delivered within the homes and that the homes are all compliant in relation to health and safety, and all other relevant regulatory frameworks and requirements.
• Ensure that our services are delivered in line with budgets, financial parameters, stakeholder expectations, and key performance indicators.
• Manage the budget to ensure the business remains viable, and meets and exceeds the key performance indicators for people, quality, and performance.
• Anticipate and track operational and tactical risks, providing strategic solutions.

Finance and Placements

• Be cognisant of pricing and fee packages for all young people in care.
• Diligently compute and set commensurate fee structures following consultation with the CEO and Director of Operations.
• Effectively seek to increase fees where and when able.
• Proactively reduce the number of vacancies to increase occupancy in our homes.
• Successfully manage the opening of new homes to grow the business and increase revenue, without compromising the level of care.
• Develop/implement Ofsted registration for chosen properties.
• Manage the designated budget, ensuring value for money is achieved.
• Monitor and control expenditure of the homes’ spending.
• Ensure agency costs are kept within the agreed expectation.
• Authorise and monitor items purchased for the home.
• Investigate and report any financial irregularities appropriately.
• Have a keen eye on budgets and financial changes (P&L).

Employee Management

• Become fully knowledgeable and cognisant of Breath HR, the company’s HR management software. Effectively use this software in all aspects of everyday business and ensure that the team reporting to you does so also.
• Become cognisant of Planday, the company’s real-time scheduling system to ensure staff are working both efficiently and productively.
• Recruit high calibre, capable, and conscientious employees that demonstrate our values and behaviours, and deliver consistently high-quality services.
• Ensure the workplace upholds effective systems that are understood, implemented, and monitored, with consideration to company policies and procedures, including those relating to health and safety, equality, and diversity, and maintain a positive working environment.
• Drive a high engagement culture through vision and great leadership, coaching, development, recognition, and communication to retain our people.
• Conduct robust performance management, including supervisions and appraisals.
• Ensure all KPIs are met and achieved, with weekly KPI updates to be sent to the Director of Operations.
• Identify and pursue training and development needs to drive succession and talent management of our people.
• Manage employee relations and challenging situations such as disciplinaries, grievances, capability, and absences with guidance from HR.

Meeting Standards, Compliance, and Quality

• Drive forward all Ofsted ratings to work towards “good” or “outstanding”.
• Supported the Registered Managers to ensure that all employees within the home understand their role, so that they can perform their duties and responsibilities to a consistently high standard. This will be supported by regular team meetings, home visits, and home audits.
• Comply with all statutory and legislative requirements.
• Comply with all the company’s policies and procedures, and all other relevant supplementary instructions.
• Liaise and cooperate with relevant local authorities and other professionals, meeting their requirements as appropriate.
• Prepare detailed reports for statutory and case reviews to a consistently high standard.
• Meet legislative and company health and safety standards.
• Implement quality assurance practices to monitor and evaluate standards of individual employees and overall team performance, to support the company in achieving its objective to continuously improve upon quality.
• Work closely with management teams to ensure all operations and compliance functions are executed in accordance with regulatory best practices.

Expectations

• To always act in an honest and trustworthy manner.
• To be a reliable, dependable, and punctual person.
• To work openly and cooperatively with all colleagues and business partners, and to always treat them with dignity and respect.
• To honour all work commitments, arrangements, and agreements, including attendance at meetings as required.
• To declare any issues that could be deemed to create any conflicts of interests as soon as they arise, and to ensure they do not encroach or influence your professional work practice or judgements. This would include secondary jobs, relationships with colleagues, contact with rival businesses etc.
• To avoid putting yourself or any other person at unnecessary risk.
• To seek guidance and clarification from the Director of Operations regarding any aspect of your role or responsibilities that you are unsure of.
• To avoid any behaviour in work or outside of work that would call into question your suitability to be employed in the social care sector.

This job description provides an outline of the duties and responsibilities involved in the post of Head of Operations. However, is not intended to establish a total definition of the job, which by virtue, is developmental and subject to ongoing review and improvement. SBCHL is committed to fostering an inclusive and diverse work environment. We encourage applications from individuals of all backgrounds and experiences. If you are looking to take the next step in your career and contribute to the growth and success of our company, we look forward to receiving your application.

Benefits:

As well as knowing that what we do is making a positive difference to young people’s lives, you will receive fair pay and benefits as one of our employees in addition to:

• 28 days holiday (inclusive of bank holidays).
• Pension contributions into NEST Scheme.
• Free access to round the clock employee assistance program for advice and support.
• Birthday bonus.
• Recommend a Friend scheme.

Please Note

T&C’s apply based on contract. All roles are subject to an enhanced DBS check and suitable references. If you would like an informal discussion about the role, then please call our office on 01733 344448 option 1

To apply for this role, please send your CV to hrenquiries@beechesuk.co.uk or complete the application form below.